Destinations

KASA LIN ships from Dubai, UAE via Robostores, using DHL for all deliveries. We currently deliver to the following regions:

• United Arab Emirates
• GCC & Levant — Saudi Arabia, Qatar, Oman, Kuwait, Bahrain, Jordan, Lebanon
• Asia & India — India, Japan, South Korea, China, Singapore, Malaysia, Thailand, Vietnam, Indonesia, Philippines, Pakistan, Bangladesh, Sri Lanka, Taiwan, Hong Kong
• Europe — All European Union countries
• United Kingdom
• Americas — United States, Canada, Mexico, Brazil, Argentina, Colombia, Chile, Peru and more

We do not currently offer shipping outside of these regions but are working to expand in the future.

Transit Times

Processing

KASA LIN processes all orders within 2–3 working days, excluding bank holidays and national holidays. Once your order is shipped, you will receive a confirmation email with your tracking information.

Shipping Method

All orders are fulfilled by Robostores (Dubai) and shipped via DHL. Shipping fees are calculated based on order weight and destination at checkout. All rates exclude VAT.

Taxes and Duties

Our fulfilment warehouse is located in Dubai, UAE. All shipping rates exclude VAT.

For international shipments, additional taxes, customs duties, and import fees may be applied upon delivery depending on the destination country. These charges are the responsibility of the recipient.

Return and Exchange Policy

Conditions

KASA LIN accepts change of mind returns and exchanges within 14 days from delivery. If you believe you have received a manufacturing defect, please contact us to resolve the matter.

Returns and exchanges are accepted if all of the following conditions are met:

• The items were purchased from kasalin.com
• Your return or exchange request was submitted within 14 days from the date of delivery
• The items are in their original condition and have not been worn, used, or altered
• The items have not been used for press activities, commercial use, or personal gain
• All original packaging is included (cleaning cloth, soft pouch, authentic card, booklet)
• The items are shipped back in their original packaging
• The return or exchange shipment takes place within 14 days from the date the return is authorised
• The return or exchange is shipped with the return labels provided by KASA LIN
• The return or exchange is shipped from the same country in which the item was purchased

If your return or exchange does not meet any of the above conditions, the package will be sent back to you and no refund will be issued.

All Curios sales are final and not eligible for return.

KASA LIN does not hold any liability for any loss, theft, or damage of the returned or exchanged package.

Return and Exchange Process

Within 14 days from the date of delivery, please request your return or exchange by filling out the form on our contacts page or by emailing us at contact@kasalin.com. Please include the following:

• Your order number
• A description of the item
• The reason for your return or exchange

Once your request has been reviewed, you will receive an email with detailed instructions on how to proceed.

Once your package reaches our warehouse, please allow 5–14 business days for processing. You will be notified by email once the return or exchange is complete and any refund has been issued.

Refunds

Once your return has been accepted and processed, your refund will be issued to the original payment method used at the time of purchase. For security reasons, we cannot issue refunds to a different payment method or credit card.

Items that are not returned, or are returned incomplete, damaged, altered, or in any condition that would reasonably suggest they have been worn or used, will not be refunded. We can return these items in their current state upon request.

Refund Timing

The time needed for funds to appear in your account may vary based on your payment method:

• Credit cards: 2–7 business days (depending on your bank)

Responsibility

Returned items are your responsibility until they reach us. Please ensure they are properly packaged and cannot be damaged during shipping.

KASA LIN does not hold any liability for any loss, theft, or damage of the returned package.

If we detect a suspicious pattern of returns (such as evidence of use before return, frequent ordering and returning, or returned items not matching the original order), we reserve the right to restrict website access.